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Returns & Refunds: No Hassle, Y’all!
We want you to be completely satisfied with your purchases from www.latinaykinky.com. If, for any reason, you’re not happy with your order, we’re here to help.
At Latina y Kinky, we prioritize your satisfaction and strive to provide high-quality products. Due to the intimate nature of our merchandise, we have specific guidelines regarding returns and refunds:
Non-Returnable Items:
- For health and safety reasons, we do not accept returns or offer refunds for products that are not defective. This policy ensures the integrity and hygiene of all our products.
Return Process for Defective Items:
If you receive a defective or damaged product, we will gladly assist you. Follow the steps below:
Contact Us:
- Reach out to our customer service team within 7 days of receiving the defective product.
Provide Details:
- Include your order number, a description of the defect, and, if possible, photographs illustrating the issue.
Return Authorization:
- Once we review and approve your claim, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Return Shipping:
- We will cover the cost of return shipping for defective products.
Inspection and Resolution:
- Upon receiving the returned item, we will inspect it to confirm the defect.
- After verification, we will process a replacement or issue a refund to your original payment method within 14 days.
Important Notes:
- Items returned without prior authorization will not be accepted.
- Refunds will only be issued to the original payment method used during the purchase.
- We reserve the right to refuse a refund or exchange if the returned product does not meet our return criteria.
Warranty:
- Manufacturer Warranty:
Some products may include a warranty from the manufacturer. For such cases, please contact the manufacturer directly for warranty claims.
Questions?
If you have any questions about our Return & Refund Policy, don’t hesitate to reach out. We’re here to help!
Thank you for choosing Latina y Kinky! 💖
