Return & Refund Policy for www.latinaykinky.com

Returns & Refunds: No Hassle, Y’all!

We want you to be completely satisfied with your purchases from www.latinaykinky.com. If, for any reason, you’re not happy with your order, we’re here to help.

Here’s the Lowdown:

• Eligibility: To be eligible for a return or refund, your item must be unused, in the same condition you received it, and in its original packaging. Due to the nature of our products, we cannot accept returns on items that have been opened or used. (We know you understand why! 😉)  
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• Timeframe: You have 30 days from the date of purchase to request a return or refund.  
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• How to Request a Return or Refund: Just give us a holler at info@latinaykinky.com or call us at [your phone number]. Be sure to have your order number handy.
• Process: Once your return is received and inspected, we’ll send you an email to let you know we’ve received it. We’ll also notify you of the approval or rejection of your return or refund.
• Refund Method: If your return or refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank or credit card company).

Returns:

• Return Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Lost Returns: If your return is lost in transit, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Refunds:

• Full Refunds: Full refunds are issued for items that are returned in accordance with our return policy.
• Partial Refunds: We may issue a partial refund in certain circumstances, such as:
  • Items not in their original condition
  • Items damaged due to customer mishandling
  • Items returned after the 30-day return window

Exchanges:

• Defective or Incorrect Items: We’re happy to exchange defective or incorrect items for the same product. Contact us to arrange the exchange.

Exceptions:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We’ll be happy to replace it or issue a full refund.
• Non-Returnable Items: Due to hygiene and safety reasons, some items are non-returnable. These include:
  • Undergarments and lingerie
  • Items marked as “final sale”
  • Items that have been opened or used
  • Clearance items
  • Gift cards

Order Cancellations:

• Before Shipment: If you need to cancel your order before it has shipped, please contact us as soon as possible. We’ll do our best to accommodate your request.
• After Shipment: If your order has already shipped, you can refuse delivery or return the item in accordance with our return policy.

Warranty:

• Manufacturer Warranty: Some products may come with a manufacturer’s warranty. Please contact the manufacturer directly for warranty claims.

Questions?

If you have any questions about our return and refund policy, please don’t hesitate to contact us! We’re always happy to help.